FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to.

How long does it take for an order to arrive?

This depends on the product ordered. We have warehouses in the United States, Canada, and Shanghai we work with artists and manufacturing partners from around the world, most items will arrive in about 5 - 20 days. Please do not panic if it does not show up immediately, it's on its way. If you're still not sure, just contact us. We're happy to help.

Can I have a tracking number?

Yes, we can supply you with a tracking number for your order. We also offer a 100% satisfaction guarantee if you have an issue with your order.

I ordered more than 2 items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't worry if you don't receive all of your items at once…they are on the way.

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong, please contact us and we will fix it for you.

Are the "FREE" items really free?

YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)

What is your refund policy?

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Delivery Policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, customs duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Have a question? Please feel free to reach out to us.

Email us - customersupport@myelliebean.com

Call us - Toll Free 888-334-9202

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